Roller shutters should be frequently inspected in order to identify any faults and replace any parts where necessary. Our team is experienced in maintaining the high standards required on commercial security shutters and will conduct a full safety inspection to make sure that your roller shutter is safe to use.

If a roller shutter does malfunction it can cause downtime which consequently may lead to a loss in revenue. In order to safeguard your employees, it is crucial that your roller shutter is compliant with the latest legislation. For this reason, our servicing is designed to help you to achieve legal compliance along with the requirements of any relevant EN and BS standards. 

Engineer working out of roché van

Our in-house service engineers carry out a comprehensive shutter service, making sure your roller shutter stays issue free for the foreseeable future.

Stacked Roller Shutter Barrells

All Roché all our roller shutter products are quality assured to ISO 9001 and have the relevant CE markings. Making sure you only receive the highest quality components available.

Factory Worker Assembling Roller Garage Door Parts

All our shutter parts our sourced from our factory in the beautiful Shropshire countryside, and can be available for emergency repairs within 24 hours of ordering.

Trained Roché Engineer

All our engineers are fully trained and qualified for compliance with the latest health and safety legislation, including CSCS and IPAF.

Shutter motor replacement

Our team can carry out motor replacements on the day of your service. Preventing any future visits, and keeping downtime to a minimum.

A Roche Engineer Cleaning An Aluminium Roller Shutter

We can clean and test your security shutters so that they continue working to an extremely high level and well past the end of your warranty.


Regular maintenance is a legal obligation for all commercial, industrial and domestic roller shutters. Current legislation that applies to roller shutters includes:

  • Regulations 5 and 18 of the Workplace (Health, Safety and Welfare) Regulations 1992 require that doors, gates and barriers at workplaces are safe and subject to a system of maintenance.
  • Section 3 of the Health and Safety at Work Act 1974 requires that employers and the self employed as part of their work ensure that systems in their care are safe.
  • The Regulatory Reform (Fire Safety) Order 2005 requires that fire rated products receive regular maintenance to minimise risk of breakdown and ensure safe reliability. 

Excellent Service

Friendly attitude and fitted the roller shutters in good time! I would have no issues recommending this company.

John Lees / Trusted Customer

Great Looking Product

Excellent from survey, pricing through to install, very attentive office staff and knowledgeable fitting teams. Would happily recommend.

Patrick Evans / Evans Enterprises

Highly Recommended

Service and quality were extremely good. The engineers servicing the shutters were on time, polite and very efficient. I would use this company again.

Sally Evans / No Class Tattoo Studio


You roller shutters should be serviced every 12 months in order to maintain conformity to current legislation. As a result, your shutter will keep working at maximum performance throughout the year.

During a service our engineers will conduct initial structural and electrical check to identify any faults or degradation in performance. Once these checks are complete, our experienced engineers will confirm any potential hazards and advise on any parts that may be required.


Insurance companies often insist on property reinforcements in the form of security measures such as roller shutter servicing. A shutter which is maintained regularly is less of a risk to security and can result in lower insurance rates.

Insurance claims could be dismissed should any security measure fail due to a lack of maintenance. To avoid any issues we replace worn parts and advise on any repairs which should be carried out.


Our in-house servicing team will carry out a detailed audit of your roller shutter. Above all, this mitigates the chance of any potential faults, and identifies any areas where future issues could occur. 

During a full safety and risk assessment, our engineers will carry out a number of tasks, including:

  • Checking the photocell or safety edge fitting
  • Removing the control panel and checking settings
  • Assessing the motor and its associated limits
  • Checking and lubricating the guide channels 

Small parts which need replacing regularly due to wear and tear will be replaced. You will be advised on any parts which need to be replaced. Anything not included in the service charge will be charged as extra but can be completed on the same day. You will be issued with a report advising you on whether any roller shutter parts are required. You will then have a list of checks which have been completed for you to refer to.

Parts could be required due to general wear and tear. For instance, you could require a replacement photocell, or even a full motor change. This helps prevent your shutter from failing and compromising your security in the long run.

Finally, our team will issue you with a certificate and sign your service record to confirm that your roller shutter is in perfect working order. If you have further questions, you can visit our FAQs, or contact our team for more information.


Our servicing package is designed for business owners and managers who are interested in maintaining their security. Our servicing team are fully qualified to service fire rated shutters, or those with security ratings. All of our service pricing will be based on the quantity of roller shutters and the dimensions they cover. You can contact our team for a price and information regarding the types of checks that are required.